What I Do
I deliver large scale structural and digital programmes that Grow Revenue, Reduce Cost, Increase Productivity & Transform Customer Satisfaction.
My career path has seen me transition from my origins in Automotive Manufacturing to become a Chartered Engineer, Aerospace Services Leader and Digital Adoption Pioneer.
As a certified Salesforce professional and accredited SAFe practitioner, I am currently leading the internal Salesforce, Web & Mobile Practice for National Grid.
11%
Revenue Growth
Designed, deployed and led new aero-service offering to increase in-year revenue and business digital adoption.
23%
Operational Cost Reduction
Initiated, led & delivered global cost reduction & productivity programme for major Aero Gas Turbine OEM.
+72%
Customer Satisfaction
Pioneered the use of digital technology to significantly improve agent productivity, whilst simultaneously increasing Customer Satisfaction.
Salesforce | Aerospace | Automotive | Manufacturing | Defence
Digital | Environmental Services | Energy | Infrastructure
©2023 by Graham Carr