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What I Do

I deliver large scale structural and digital programmes that Grow Revenue, Reduce Cost, Increase Productivity & Transform Customer Satisfaction.

 

My career path has seen me transition from my origins in Automotive Manufacturing to become a Chartered Engineer, Aerospace Services Leader and Digital Adoption Pioneer. 

 

As a certified Salesforce professional and accredited SAFe practitioner, I am currently leading the internal Salesforce, Web & Mobile Practice for National Grid.

11%

Revenue Growth

Designed, deployed and led new aero-service offering to increase in-year revenue and business digital adoption.

23%

Operational Cost Reduction

Initiated, led & delivered global cost reduction & productivity programme for major Aero Gas Turbine OEM.

+72%

Customer Satisfaction

Pioneered the use of digital technology to significantly improve agent productivity, whilst simultaneously increasing Customer Satisfaction.

Salesforce | Aerospace | Automotive | Manufacturing | Defence 

Digital | Environmental Services | Energy | Infrastructure 

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©2023 by Graham Carr

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